Contact information

A&M Golden Roots & Radiance 

Contact & Customer Support Policy

Last Updated: 5/22/2026

PLEASE READ THIS CONTACT AND CUSTOMER SUPPORT POLICY CAREFULLY AND IN ITS ENTIRETY BEFORE COMPLETING AN ORDER THROUGH OUR STORE USING  Goldenrootscrafted.com (HEREINAFTER REFERRED TO AS THE “SITE”).

At A&M Golden Roots & Radiance, we are committed to providing thoughtful customer care and support. We appreciate your patience and support as a handmade small business.

Customer Support Response Time

We strive to respond to all customer inquiries as soon as possible. Please allow approximately 2–3 business days for responses to emails, contact form submissions, or customer support requests.

Response times may be slightly longer during holidays, product launches, or high-volume periods.

Support Channels

Customers may contact us through the following support channels:

Please include your order number when contacting us regarding an existing order.

Business Hours

Our customer support business hours are:

Monday – Friday
9:00 AM – 4:00 PM ET

Please note that messages received outside of business hours, on weekends, or during holidays will be responded to during the next available business day.

Order & Shipping Questions

For questions regarding:

  • orders,

  • shipping updates,

  • tracking information,

  • damaged items,

  • or product concerns,

please contact us directly through our customer support channels and we will do our best to assist you promptly.

Handmade Business Notice

As a handmade business, many of our products are created and prepared in small batches with intentional care and attention to detail. We appreciate your understanding and support as we work to provide a warm and thoughtful customer experience.

Contacting Us:

If there are any questions regarding this Shipping Policy, you may contact us using the following information:

A&M Golden Roots & Radiance

Website: goldenrootscrafted.com

Email: aandm0873@gmail.com